Selecting Teams from the menu on the left lists all of your Team Members and their profiles.
To call a Team Member, just click on their Icon
A Team Members Profile can be one of 5 Profiles.
- Available: Available to take calls.
- Away: Not Available for calls
- Do Not Disturb: Not available for calls.
- Lunch: Not available for calls
- Business Trip: Not available for calls.
Users can customize the settings for each of these profiles as to how calls are routed.
If a user sets their status to 2, 3, 4. or 5 and you call them, the call will be directed as the user has set the settings for each of their profiles.
On a Call or Free
In the first image on the left, shows the user’s Profile is set to Available to take calls, but the yellow square shows they are busy on a call.
The second image on the right, shows the user’s profile is Available to take calls and the green square shows they are not busy on a call.