| *0 | Park a Call | *01 Parks a call in SP1. *02 Parks call in SP2 |
| *1 | Pick Up a Call | *11 Retrieves a call from SP1. *02 retrieves call from SP2 |
| *20* | Pick Up A Call | *20* Picks up any ringing phone. *20201 picks up extension 201 when ringing |
| *3 | Change Profile Status | You can change your status by using the dial code in the following manner: *3[0-4]. 0 is “Available”, 1 is “Away”, 2 is “Do not Disturb”, 3 is “Custom 1” and 4 is “Custom 2”. |
| *4 | Calls or transfers a call to Voicemail | To leave a message in the voicemail box of a particular Extension: Dial *4. Dialing *4100 will leave a voice mail in extension 100. Use this when transferring a call to a voice mail box as it will go straight to voicemail without ringing first. |
| 999 | Connect to Voicemail of Extension | Connect to voice mail. This also allows you to configure all options related to Voicemail such as Greetings. See the Voicemail section. If your extensions have 4 digits, then dial 9999. It is easier to just press the button on your phone that has the Envelope Icon. This will take you directly to your voicemail |
| *62 | Log into queue | *62 logs you into a queue if you are a queue member. |
| *63 | Log out of queue | *63 logs you out of a queue |
| *9 | Intercom | To call extension 201 on the intercom dial *9201. The dialed extension will beep when called to let the user know someone dialed their intercom. This is a security feature to stop a caller listening in while you are unaware. |
| *86 | Force system in and out of Office Hours | *86 = Default Office Hours. *861 = In Office Hours. *862 = After Office Hours. Be sure to use *86 to return to Default Office Hours when done. |
| *5 | Block outbound caller ID | *5 followed by a dialed number blocks outgoing caller ID |
| *77* | Hot Desking | Allows multiple users to share the same Deskphone, each using their own extension configuration and extension number. |
| *68 | Maid Codes | Maid codes are specific codes which can tell PMS systems the status of a guest room in a hotel. This depends on PMS integration to be pre-configured. The codes vary for Mitel and Fidelio however the concept of how to control the status of the room is the same. |
